ASOA NEWS
that are best for them. The exam
flow is completely unique to the
practice's needs.
In terms of mobility, her prac-
tice no longer has computers in
each exam lane. Instead, everyone
is mobile with tablets. This allows
them to have a consult wherever it
is needed.
She discussed the practice
of room managers. This allows
them to obtain practice workflow
insights and real-time wait times. It
provides a "real-time snapshot of
clinical flow," Ms. Boling said. This
is a proactive approach to guest
wait times. It displays tests that are
in process and completed proce-
dures. It also identifies occupied
rooms and team members and
allows them to intervene before
wait times affect guest satisfac-
tion. Additionally, she said the
efficiency data points are captured
through her practice's system.
Ms. Boling concluded by
discussing compliance, noting that
her system provides reporting and
data, coding/billing review, pro-
vides an audit trail, and provides a
patient portal.
To conclude the session, Ms.
Kimble presented "When the
Diamond You Were Sold Seems
More Like a Lump of Coal." Are
you considering moving to a new
product? Ms. Kimble noted that
change is expensive, and every
product has problems.
She noted several reasons to
change products, including if it's
not certified for MIPS reporting
or if it's a completely unworkable
product. Some products may not
be worth the effort to salvage but
mostly likely are, she said.
Prior to considering a change
in product, ensure you have done
everything you can to make your
current product work for you, Ms.
Kimble said.
Adequate training is critical.
Consider building two rounds of
training into your implementation
program, she suggested. It may
be helpful to do an initial train-
ing, with additional training 3–6
months later. If the practice is
struggling with an existing prod-
uct, consider a reimplementation.
Ms. Kimble also discussed the
importance of ongoing training.
Super users are great, but no one
can be "super" at everything, she
said, suggesting breaking the prod-
uct into smaller chunks and as-
signing team members to become
an expert in each section.
After you get the training, you
still have to find the right support,
she said, noting the importance of
an EHR product support team,
product users' groups, and inde-
pendent consultants.
Editors' note: The speakers have no
relevant financial interests.
continued from page 22
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