Eyeworld Daily News

EW SHOW DAILY 14 ASCRS News Sunday, April 15, 2018 by Rich Daly EyeWorld Contributing Writer MODERATOR SESSION DATE & TIME Richard Lewis, MD MIGS: The Evolving Surgical World of Glaucoma Saturday, April 14, 12:15–1:15 p.m. Vance Thompson, MD Laser Vision Correction Advances in 2018 Saturday, April 14, 2:00–3:00 p.m. Robert Weinstock, MD Femtosecond Laser and Other Automated Capsulotomy Technologies Sunday, April 15, 9:30–10:30 a.m. Robert Osher, MD Exciting New Devices That Will Help You Sunday, April 15, 11:00 a.m.–12:00 p.m. Gerald Meltzer, MD Tomorrow's EHR Whither Thou Goest Sunday, April 15, 12:15–1:15 p.m. Mitchell Weikert, MD Technology in the OR: Surgical Guidance, Intraoperative Aberrometry, and Other Imaging Modalities Sunday, April 15, 1:30–2:30 p.m. Richard Tipperman, MD Phacoemulsification Systems for Cataract Surgery Part I Monday, April 16, 9:30–10:30 a.m. Elizabeth Yeu, MD Ocular Surface Disease Management in 2018 and Beyond Part I Monday, April 16, 10:40–11:40 a.m. John Vukich, MD Presbyopia Correction 2018: Where Do We Currently Stand? Part I Monday, April 16, 11:50 a.m.–12:50 p.m. Richard Tipperman, MD Phacoemulsification Systems for Cataract Surgery Part II Monday, April 16, 1:00–2:00 p.m. John Vukich, MD Presbyopia Correction 2018: Where Do We Currently Stand? Part II Monday, April 16, 2:15–3:15 p.m. Elizabeth Yeu, MD Ocular Surface Disease Management in 2018 and Beyond Part II Monday, April 16, 3:30–4:30 p.m. ing by example in creating a culture of customer service and demonstrat- ing an appropriate level of urgency with patient processing. Technicians can nurture a sense of belonging within the practice by building relationships with and among staff. Leadership steps include setting high standards of behavior and holding staff account- able. Other new roles that may fit technicians are healthcare com- pliance and coding, said Mary Pat Johnson, COMT, COE, Cleveland. Some technicians are ideally suited to fill an auditor role at a practice because they are positioned between the physicians and the business staff. That positioning can allow technicians to share informa- tion, explain policy, and ask ques- tions of the physicians, Ms. Johnson said. Additionally, technicians have a deep understanding of the prac- tice's daily tasks, including charting T echnicians' location and skills within a practice can lead them to fit needed but non-traditional roles. One area in which technicians can have an impact is in enhancing patient care and experi- ence, said Sharon Alamalhodaei, COMT, Palm Coast, Florida. For instance, technicians can prioritize regularly checking in waiting patients so they know they haven't been forgotten and will be seen soon. Such steps can reset patients' internal perception of their wait time and directly impacts their overall satisfaction with the services provided, Ms. Alamalhodaei said. Technicians can also lead wait time reduction efforts within their practice. For example, they can rebuild the practice's appointment templates starting with the desired closing time and working backward. Technicians can expand their leadership roles in their practice, Ms. Alamalhodaei said. She urged lead- How to grow technicians' roles Ms. Alamalhodaei discusses expanded roles for technicians including initiatives to improve patient satisfaction. continued on page 18

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