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EW SHOW DAILY 22 ASOA News by Liz Hillman EyeWorld Staff Writer up, Ms. Cashen said the odds of you actually being in a good mood are relatively high. Tip #5: Watch your language … to yourself. Calling yourself clum- sy or saying you're always late or saying you always forget names will only reinforce those things. Tip #6: Realize that people like you for you, but they like how they feel when they're with you even more. "It's good to have a good day, but it's better when someone else has a good day because of you," Ms. Cashen said. Tip #7: Be responsible for your own emotional state. In her house- hold, Ms. Cashen explained that they don't have time-outs but have their children sit on the stairs until they are happy. "You can have bad moments, but you don't have bad days. You have moments that you can allow to take over your day," she said, challenging the crowd to try to go 24 hours without complaining about something. Tip #8: Be outstanding or get in- volved elsewhere (BOOGIE). "What really stops the whining is when you find that passion for what you do," Ms. Cashen said. "It's easy to get down and be critical of everything, but it's our job to BOOGIE and help our staff to BOOGIE." Tip #9: When you need a phys- ical and mental break but feel like you don't have time, grab a folder or clipboard and proceed to walk around briskly—and seemingly in- tently—for 3 minutes … to nowhere. Tip #10: Recognize that every- body has a different set of social rules, so if something they do irritates you, make up a story about them that might explain their behavior—but don't tell them the story. "Most people don't need your criticism, they don't need your judg- ment, they don't need your anger, they need your love, prayers, and support. … Rather than complain- ing about what I can't control, I can control me," Ms. Cashen said. Tip #11: Humor goes a long way. "In stopping global whining, humor cures the whining," Ms. Cashen said. EW Editors' note: The sources have no financial interests related to their comments. Attendees spent the next hour laughing and learning how they could "stop global whining," improving their attitudes and as a result, those of the ones around them. Christine Cashen, an induct- ee into the Council of Peers Award for Excellence Speaker Hall of Fame, shared a variety of tips and anec- dotes for how to accomplish this goal. Ms. Cashen's first tip: It's not about you. You need to figure out how the other person thinks and what is their way of communicating for the most effective way to work with them. This means figuring out if the person is a "what person," a "why person, a "who person," or a "how person." On the whole, Ms. Cashen said, "compassion has gone out of fashion." In a tough situation with a person, think about how you could change the scene for the better. "It's not about what happens to you, it's about how you respond … conflict happens, we don't realize, we're in control." Tip #2: Wean from the screen. Leave 10 minutes at the start and end of your day without a device. "We have no time for quiet any- more, no time for us because we're always onto the next. … Take a mo- ment to breathe, too; I want you to be healthy and well rounded. Give yourself a break at the beginning and end of the day. We whine that we're so busy, we're so overworked, but a lot of it we bring onto our- selves," Ms. Cashen said. Tip #3: Take the 10-coin chal- lenge. Get up in the morning, put 10 coins in your left pocket, and look for things that are going right. See who you can appreciate that day, who is doing things right. Ac- knowledge them verbally, and move one coin from that pocket to the other. The goal is to have total coin transfer, Ms. Cashen explained. "Put on grateful goggles as opposed to always having your gotcha goggles on. What can we appreciate today?" she said. Tip #4: Make a 2-hour good mood commitment. For the first 2 hours of the day, act like you're in a good mood. Wake up and even if you're exhausted, act like you're in a good mood. If someone cuts you off in traffic, act like you're in a good mood. By the time the 2 hours are Karen Bachman, COE, incom- ing ASOA president, Saint George, Utah, described the founding history of ASOA, now in its 32nd year, that has grown from 300 members at its start to more than 2,700 strong. Ms. Bachman said her goals for the next year will focus on team- work, a "critical element in man- aging our practices and also what makes ASOA a very vibrant society." "Through teamwork, network- ing, sharing best practices, and top- notch education, ASOA members will exemplify ASOA's mission," she said. Ms. Bachman presented sev- eral awards and honors to ASOA members. The 2018 AE Editor's Choice Awards resulted in a tie this year with the winners being Ellen Thompson Harbin, Montgomery, Alabama, for "Active Shooter? How to Respond" in the January/February 2017 issue of Administrative Eyecare and John Pinto, San Diego, for "Your Indispensable Role in Helping Doctors Master Their Inner Game" in the November/December 2017 issue. Kathryn Fair, COE, Colum- bus, Ohio, received the 2018 Pin- nacle Award for Volunteerism, and Elizabeth Parrott, COE, Raleigh, North Carolina, and E. Ann Rose, Duncanville, Texas, were bestowed the designation of ASOA Fellow, the highest membership status within the society. Ms. Cashen motivates attendees to take control of their attitudes and as a result, positively influence their environments A SOA's Annual Meeting kicked off Saturday with a lively Opening General Session. Laureen Rowland, ASOA executive director, Fairfax, Vir- ginia, welcomed the crowd to Wash- ington, D.C., and assured attendees that they were in for an exciting and innovative program throughout the next few days. She encouraged members to take advantage of the various opportunities to network with each other and highlighted other features of the meeting, such as a second general session with a keynote speaker occurring tomorrow morning. Bonnie Henderson, MD, Bos- ton, outgoing president of ASCRS, spoke about the important relation- ships between ASCRS and ASOA. "I think our relationship is very similar to a marriage. It's a harmoni- ous union, trying to coordinate with common objectives," Dr. Henderson said, adding that she is proud to partner with ASOA, the "most re- spected administrators' organization in medicine." Sunday, April 15, 2018 ASOA Opening General Session inspires crowd to 'stop global whining' Ms. Cashen brings her mission to "stop global whining" to the ASOA Opening General Session.

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